Terms of service

TERMS OF SERVICE

Last Updated: August 17, 2026

These Terms of Service (“Terms”) govern your access to and use of the Alexis Daoud Jewelry website, alexisdaoudjewelry.com (the “Website”), and your purchase of products from Alexis Daoud Jewelry Inc. (“Alexis Daoud Jewelry,” “we,” “us,” or “our”).

By accessing the Website, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or place an order.

1. ABOUT ALEXIS DAOUD JEWELRY

Alexis Daoud Jewelry Inc. is a federally incorporated Canadian corporation operating the Alexis Daoud Jewelry brand and Website.

For questions, orders, or other inquiries, please contact us at:

Email: contact@alexisdaoudjewelry.com

2. ELIGIBILITY

There is no minimum age requirement imposed by Alexis Daoud Jewelry for browsing the Website or purchasing our products, subject to applicable laws.

If you are under the age of majority where you live, you are responsible for ensuring that your use of the Website and any purchase is permitted under applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours, pricing, and other information displayed on the Website are accurate and current.

However, colours and appearance may vary depending on your device or display settings, and minor variations may occur between photographs and physical products.

We reserve the right to correct errors, inaccuracies, omissions, or outdated information at any time, including after an order has been submitted.

Certain jewelry pieces may be handmade, made to order, or produced in limited quantities. Accordingly, minor variations in appearance, texture, stone characteristics, or finish may occur and do not necessarily constitute a defect.

4. PRICES AND CURRENCY

All prices displayed on the Website are subject to change without notice.

Prices are displayed in the currency selected on the Website. Unless expressly stated otherwise, applicable taxes, duties, customs charges, and other government-imposed fees are not included in the product price where those charges are imposed separately at checkout, delivery, or importation.

We reserve the right to correct pricing errors. If a product is listed at an incorrect price due to an error, we may cancel the affected order and provide a refund of any amount paid.

5. ORDERS AND ACCEPTANCE

Submitting an order through the Website constitutes an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. An order confirmation does not necessarily constitute our final acceptance of your order.

We reserve the right to accept, refuse, cancel, or limit any order for any lawful reason, including product availability, pricing errors, suspected fraud, unauthorized transactions, or other circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. PAYMENT

Payment must be made using one of the payment methods made available through the Website.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We do not directly store complete payment card information on our own systems where payment processing is handled by third-party payment providers. Payment information may be processed by third-party payment service providers in accordance with their own terms and privacy policies.

7. SHIPPING

We offer complimentary worldwide standard shipping on eligible orders, as indicated on the Website.

Shipping times are estimates only and may be affected by circumstances outside our control, including carrier delays, customs processing, weather, strikes, service interruptions, or other events.

For current shipping information, please refer to our Shipping Policy.

Once an order has been handed to the shipping carrier, delays caused by the carrier or customs authorities are outside our control.

8. INTERNATIONAL ORDERS, CUSTOMS AND TAXES

We ship internationally to eligible destinations.

Customers placing international orders are responsible for understanding and paying any applicable customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country or its authorities.

These charges are determined by the destination country’s laws and are not controlled by Alexis Daoud Jewelry.

Refusal to pay applicable customs duties or import charges does not automatically entitle a customer to a refund.

9. RETURNS AND EXCHANGES

Our Return Policy governs returns and exchanges.

Please review our current Return Policy before placing an order.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted under applicable law.

10. PERSONALIZED, SPECIAL-ORDER AND FINAL-SALE ITEMS

Certain products may be identified as personalized, special-order, made-to-order, sale, or otherwise final-sale items.

Where applicable, the product listing and/or Return Policy will identify any restrictions that apply.

11. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to the Alexis Daoud Jewelry name, logos, trademarks, product designs, photographs, videos, graphics, written content, product descriptions, artwork, layout, and other materials, is owned by or licensed to Alexis Daoud Jewelry Inc. and is protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit any Website content without our prior written permission.

12. PROHIBITED USE

You agree not to use the Website:

• For any unlawful purpose;

• To violate any applicable law or regulation;

• To interfere with the security or operation of the Website;

• To attempt to gain unauthorized access to our systems or accounts;

• To use automated tools to scrape, copy, harvest, or collect Website content without our permission;

• To impersonate another person or entity;

• To submit false, fraudulent, or misleading information;

• To interfere with another person’s use of the Website; or

• In any manner that could damage Alexis Daoud Jewelry, our customers, our service providers, or our reputation.

13. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to or integrations with third-party websites, applications, payment processors, shipping providers, social media platforms, advertising services, or other third-party services.

We do not control third-party services and are not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party services may be subject to separate terms and privacy policies.

14. WEBSITE AVAILABILITY

We make reasonable efforts to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be available, uninterrupted, secure, or free of errors.

We may modify, suspend, restrict, or discontinue any portion of the Website at any time.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, condition, representation, or consumer right that cannot lawfully be excluded or limited under applicable law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Alexis Daoud Jewelry Inc., and its directors, officers, employees, contractors, service providers, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Website, your purchase or use of our products, shipping delays, customs delays, third-party services, or your inability to use the Website.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to a particular order or transaction will not exceed the amount actually paid by you to Alexis Daoud Jewelry for the product or products giving rise to the claim.

Nothing in this section limits liability that cannot legally be limited or excluded under applicable law.

17. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Alexis Daoud Jewelry Inc., its directors, officers, employees, contractors, affiliates, and representatives from claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

• Your breach of these Terms;

• Your misuse of the Website;

• Your violation of applicable laws or regulations;

• Your violation of the rights of another person; or

• Your fraudulent, negligent, or wrongful conduct.

This provision does not require you to indemnify Alexis Daoud Jewelry for losses caused by our own negligence or misconduct to the extent such indemnification would be prohibited by applicable law.

18. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws applicable in the Canadian province or territory in which Alexis Daoud Jewelry Inc. has its registered office, together with applicable federal laws of Canada, without regard to conflict-of-law principles.

Subject to any mandatory consumer-protection laws that provide otherwise, disputes arising from or relating to these Terms or your use of the Website will be subject to the jurisdiction of the courts located in the province or territory in which Alexis Daoud Jewelry Inc. has its registered office.

Nothing in this section prevents a consumer from exercising rights or pursuing remedies available under mandatory consumer-protection legislation in their jurisdiction.

19. PRIVACY

Your use of the Website is also governed by our Privacy Policy, which explains how Alexis Daoud Jewelry collects, uses, discloses, retains, and protects personal information.

Our Privacy Policy forms part of these Terms by reference.

20. ELECTRONIC COMMUNICATIONS

When you communicate with us electronically, including by email, contact forms, text messaging, or through the Website, you consent to receiving electronic communications from us.

You agree that electronic communications, including notices, confirmations, disclosures, and agreements, satisfy any legal requirement that such communications be provided in writing, subject to applicable law.

21. CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The updated version will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website after the updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Changes will not retroactively alter rights or obligations relating to orders already accepted, except where required or permitted by law.

22. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

23. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Alexis Daoud Jewelry Inc. regarding your use of the Website and your purchases from us.

If there is a conflict between these Terms and a mandatory consumer-protection law, the applicable law will prevail.

24. CONTACT

If you have questions regarding these Terms, your order, or our policies, please contact:

Alexis Daoud Jewelry Inc.

Email: contact@alexisdaoudjewelry.com